DISCLAIMER
THESE ARE TERMS AND CONDITIONS THAT HAVE BEEN PUT IN PLACE TO PROTECT YOU, THE CLIENT AND ME, THE DESIGNER. I HIGHLY RECOMMEND THAT YOU READ THEM BEFORE INQUIRING/ORDERING DESIGN SERVICES. FAILURE TO FOLLOW WILL LEAD TO THE TERMINATION OF THE DESIGN
CUSTOMER CARE
At Marzdesignns, we are committed to providing exceptional customer care and support to ensure your experience with us is as smooth and enjoyable as possible. This Customer Care Policy outlines our commitment to serving our valued customers.
1. Communication Channels
We offer multiple communication channels to assist you:
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Contact Form: You can reach us via the contact form on our website, and we will respond to your inquiries promptly.
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Phone: Our customer care team is available during business hours at [phone number].
2. Response Time
We strive to respond to all customer inquiries within 24 to 48 hours during our regular business hours. Please allow for additional time during weekends and holidays.
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4. Quality Assurance
We are dedicated to providing accurate and helpful information to address your concerns and inquiries. Our team is trained to assist you effectively and professionally.
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5. Privacy and Data Security
Your privacy and the security of your personal information are our top priorities. We follow strict security measures to protect your data in accordance with our Privacy and Safety Policy.
6. Feedback and Complaints
We welcome your feedback and appreciate your business. If you have any concerns, feedback, or complaints, please let us know, and we will do our best to address them promptly.
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Feedback: If you have suggestions or positive feedback, please feel free to share it with us. We value your input as it helps us improve our services.
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Complaints: In the event of a complaint, please provide detailed information about the issue. We will investigate the matter and work toward a resolution.
7. Returns and Refunds
For information on returns and refunds, please refer to our Return and Refund Policy, which outlines the procedures and guidelines for these processes.
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8. Accessibility
We are committed to ensuring that our website and customer care services are accessible to all users, including those with disabilities. If you encounter accessibility issues, please let us know, and we will make every effort to address them promptly.
9. Updates to the Customer Care Policy
We reserve the right to update or modify our Customer Care Policy at any time. Any changes will be posted on this page, and the date at the top of the policy will be updated accordingly.
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10. Contact Us
If you have any questions, concerns, or require assistance, please feel free to contact us using the provided communication channels or via the contact information on our website.
We appreciate your trust in Marzdesignns and look forward to serving you with the utmost care and professionalism.
PRIVACY & SAFETY
At Marzdesignns, your privacy and security are of utmost importance to us. This Privacy and Safety Policy outlines how we collect, use, protect, and manage your personal information and ensures your safety while using our website.
1. Information We Collect
We may collect and process the following types of information when you use our website:
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Personal Information: Name, email address, phone number, and other contact details provided voluntarily when you interact with our site.
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Usage Data: Information about how you use our website, including your IP address, browser type, referral source, pages viewed, and time spent on our site.
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Cookies: We use cookies to enhance your user experience and collect data about your visit.
2. How We Use Your Information
We may use your information for the following purposes:
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To provide and maintain our website's functionality and services.
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To respond to your inquiries, comments, or requests.
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To send you marketing communications if you have opted in.
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To improve our website and services.
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To detect, prevent, and address technical issues and security vulnerabilities.
3. Data Security
We are committed to protecting your personal information and have implemented security measures to safeguard your data. However, please be aware that no method of transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data.
4. Data Sharing
We do not share your personal information with third parties unless required by law or with your explicit consent. We may use third-party service providers to assist us in delivering our services, and they may have access to your data as necessary to perform their functions.
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5. Third-Party Links
Our website may contain links to external websites that are not operated by us. Please note that we have no control over the content and practices of these sites and cannot be responsible for their privacy policies.
6. Your Rights
You have the right to:
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Access and obtain a copy of your personal information.
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Correct any inaccuracies in your personal information.
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Request the deletion of your personal information.
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Object to the processing of your personal information.
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Withdraw consent to receive marketing communications.
To exercise any of these rights or if you have questions regarding your data, please contact us at [contact@email.com].
7. Changes to this Policy
We reserve the right to update or modify this Privacy and Safety Policy at any time. Any changes will be posted on this page, and the date at the top of the policy will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
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PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments
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Before any design is started
PAYMENT should be paid
first. No work will be started
unless payment has been
made with proof of payment.
When making a payment
please include your first, name
and graphics (JohnGraphics)
as your reference
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•REFUNDS
Once payment is made the
project begins the same day
If a client wants to cancel for
any reason a refund will not
be issued. If you choose to
cancel please contact us
immediately preferably within
24.hours of placing an order.
no files will be sent to the
client if the client decided to
cancel without paying any
remaining fees if any.